24/7 Managed Services & DevOps
Your Infrastructure, Monitored. Your Pipelines, Automated.
INFINOEX's managed services practice delivers round-the-clock NOC coverage, proactive incident response, FinOps cost governance, and fully automated CI/CD pipelines — so your team can focus on building product, not fighting fires.
Managed Services, Redefined
Traditional managed service providers react to alerts. INFINOEX operates proactively — using infrastructure telemetry, anomaly detection, and runbook automation to resolve issues before they impact your users. Our NOC operates 24 hours a day, 365 days a year, with defined SLAs for every severity tier.
Our DevOps practice embeds engineering discipline into your operations — automating deployments, enforcing infrastructure-as-code, and building the observability stack that gives your team confidence in every release.
Capabilities
What's included
24/7 NOC Monitoring
Round-the-clock monitoring of compute, network, database, and application layers with defined escalation paths and SLA-backed response times.
Incident Management
Structured incident response with severity classification, war-room coordination, root cause analysis, and post-incident review documentation.
Patch & Vulnerability Management
Automated OS and middleware patching with maintenance windows, rollback procedures, and CVE tracking aligned to your risk tolerance.
FinOps & Cost Optimization
Continuous cost analysis, reserved instance recommendations, idle resource cleanup, and monthly FinOps reports with actionable savings opportunities.
CI/CD Pipeline Automation
GitHub Actions, Azure DevOps, and GitLab CI pipeline design with automated testing gates, environment promotion, and deployment approvals.
Backup & Disaster Recovery
Automated backup policies, cross-region replication, and DR runbook testing with defined RTO/RPO targets validated through regular failover drills.
SLA Commitments
Response & resolution targets
| Severity | Initial Response | Target Resolution |
|---|---|---|
| P1 — Critical | 15 minutes | 4 hours |
| P2 — High | 30 minutes | 8 hours |
| P3 — Medium | 2 hours | 24 hours |
| P4 — Low | 8 hours | 72 hours |
Onboarding
How we get started
Onboarding & Baseline
We instrument your environment with monitoring agents, establish alerting thresholds, and document your runbooks.
Steady-State Operations
24/7 NOC coverage begins with daily health checks, weekly patch reviews, and monthly cost optimization reports.
Continuous Improvement
Quarterly business reviews identify automation opportunities, architecture improvements, and cost savings.